Privacy Policy
/## 1. Introduction
InsightfulChats („we“, „our“, „us“, or the „Company“) is committed to protecting your privacy and ensuring the security of your personal information. This Extensive Privacy Policy explains in detail how we collect, use, disclose, and safeguard your data when you use our chat analysis service, including both our free and paid offerings.
By using InsightfulChats, you agree to the practices described in this policy. We strongly encourage you to read this entire document carefully to understand our practices regarding your information and how we will treat it. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
This policy is designed to provide maximum protection for our company while ensuring transparency for our users. It is intentionally comprehensive and detailed to cover a wide range of potential scenarios and legal requirements.
## 2. Definitions
For the purposes of this Privacy Policy:
– „Service“ refers to the InsightfulChats chat analysis service, including both our free basic report and our paid detailed report.
– „Personal Data“ means any information relating to an identified or identifiable natural person.
– „Usage Data“ refers to data collected automatically either generated by the use of the Service or from the Service infrastructure itself.
– „Cookies“ are small pieces of data stored on your device (computer or mobile device).
– „Data Controller“ means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
– „Data Processors“ (or Service Providers) means any natural or legal person who processes the data on behalf of the Data Controller.
– „Data Subject“ is any living individual who is using our Service and is the subject of Personal Data.
– „User“ is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
– „Chat Participant“ refers to any individual whose messages are included in the WhatsApp chat export provided to our Service.
– „AI Services“ refers to the artificial intelligence technologies and services we use to process and analyze chat data, including but not limited to Claude.AI by Anthropic and ChatGPT by OpenAI.
## 3. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
### 3.1 WhatsApp Chat Exports
Our primary source of data is the WhatsApp chat export that you provide. This may include, but is not limited to:
– Text messages
– Timestamps of messages
– Contact names or phone numbers
– Media file names (but not the files themselves)
– Emojis and other special characters used in messages
– Message status (e.g., read, delivered)
– Group chat names and participant lists (if applicable)
– Chat settings and preferences
– Any other information included in the WhatsApp chat export
### 3.2 User Account Information
When you create an account or use our service, we may collect:
– Full name
– Email address
– Password (encrypted)
– Profile picture (if provided)
– Payment information (processed securely through our payment provider)
– Billing address
– Phone number
– Date of birth
– Gender
– Language preference
– Time zone
– Usage data (e.g., login times, features used, report requests)
– Customer support interactions
### 3.3 Technical Data
We may also collect:
– IP address
– Browser type and version
– Device type and model
– Operating system
– Mobile network information
– Time zone setting
– Location data (if permitted by your device settings)
– Referral source
– Length of visit, page views, website navigation paths
– Timing, frequency, and pattern of Service use
### 3.4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.
Types of cookies we use:
– Session Cookies: To operate our Service
– Preference Cookies: To remember your preferences and various settings
– Security Cookies: For security purposes
– Advertising Cookies: To serve you with relevant ads (if applicable)
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
## 4. Consent Requirements
### 4.1 Multi-Party Consent
**IMPORTANT:** By uploading a WhatsApp chat export, you explicitly confirm and guarantee that you have obtained informed, voluntary, and documented consent from all participants in the conversation for their data to be analyzed by our service. This includes consent for:
– The upload and storage of the chat data on our servers
– The analysis of the chat data by our AI systems and human reviewers (if applicable)
– The generation of both basic and detailed reports based on this analysis
– The potential long-term storage of anonymized data for service improvement
– The processing of personal data as outlined in this Privacy Policy
### 4.2 Proof of Consent
While we do not require you to provide documentation of consent at the time of upload, we strongly recommend that you:
– Inform all participants in writing about the intended use of their chat data
– Provide all participants with a copy of this Privacy Policy
– Obtain written or recorded verbal consent from all participants
– Keep records of these consents for a minimum of five years
We reserve the right to request proof of consent at any time. Failure to provide such proof upon request may result in immediate termination of service and deletion of all associated data.
### 4.3 Content of Consent
The consent obtained from chat participants should explicitly state that:
– Their chat data will be uploaded to InsightfulChats
– The data will be processed by AI systems, including third-party services
– Personal information may be included in the generated reports
– Anonymized data may be retained for service improvement
– They have the right to withdraw consent at any time
### 4.4 Responsibility and Liability
You are solely responsible for obtaining and maintaining records of this consent. We expressly disclaim any liability arising from failure to obtain proper consent. We reserve the right to:
– Request proof of consent at any time
– Delete any uploaded data without notice if we have reason to believe that proper consent has not been obtained
– Terminate service immediately and without refund in cases of fraudulent or misrepresented consent
– Take legal action to recover damages in cases where failure to obtain consent results in legal action against our company
### 4.5 Withdrawal of Consent
If any participant in the chat withdraws their consent at any time:
– You must inform us immediately via our designated consent withdrawal process
– We will delete all related chat data from our systems within 72 hours of notification
– Any reports generated from this data will be invalidated and must be destroyed
– No refunds will be provided for services already rendered
### 4.6 Consent for AI Processing
By using our service, you and all chat participants also explicitly consent to the processing of data by artificial intelligence systems, including but not limited to:
– Natural Language Processing (NLP) algorithms
– Machine Learning models
– Third-party AI services as detailed in Section 6
– Any future AI technologies we may implement to improve our service
This consent acknowledges that AI processing may result in unforeseen interpretations or insights based on the chat data.
## 5. How We Use Your Information
We use your information for various purposes, including but not limited to:
### 5.1 Providing and Maintaining the Service
– To deliver the chat analysis service you requested, including both free basic reports and paid detailed reports
– To generate insights and reports based on the provided chat data
– To manage your account, including authentication and access control
– To process payments and prevent fraudulent transactions
– To fulfill any other requests you make related to our Service
### 5.2 Improving and Personalizing the Service
– To analyze usage patterns and improve our algorithms
– To develop new features and services
– To personalize your experience with the service
– To conduct research and development for enhancing our AI models
– To troubleshoot and resolve technical issues
### 5.3 Communication
– To respond to your inquiries and support requests
– To send you important notices and updates about the service
– To provide you with news, special offers, and general information about other goods, services, and events which we offer, unless you have opted not to receive such information
– To send administrative information, such as updates to our terms and policies
### 5.4 Legal and Security Purposes
– To detect, prevent, and address technical issues
– To protect against and prevent fraud, unauthorized transactions, and other illegal activities
– To enforce our Terms of Service and other legal rights
– To comply with legal obligations and law enforcement requests
– To establish, exercise, or defend legal claims
### 5.5 Research and Analytics
– To conduct market research and analyze trends
– To generate anonymous, aggregate statistics about service usage
– To evaluate and improve the effectiveness of our marketing campaigns
– To perform data analysis and testing to improve our products and services
### 5.6 Business Operations
– To manage our business operations and administration
– For accounting, auditing, and other internal functions
– To facilitate business asset transactions (e.g., mergers or acquisitions)
## 6. Data Processing and AI Services
### 6.1 AI Processing Overview
To provide our service, we use advanced artificial intelligence technologies. This includes, but is not limited to:
– Claude.AI by Anthropic
– ChatGPT by OpenAI
– Proprietary machine learning models developed by InsightfulChats
– Natural Language Processing (NLP) algorithms
– Sentiment analysis tools
– Pattern recognition systems
### 6.2 Data Transmission to AI Services
Your uploaded chat data will be transmitted to these AI services for processing. This transmission is done securely, using state-of-the-art encryption protocols. Specifically:
– Data in transit is protected using TLS 1.3 encryption
– Data at rest is encrypted using AES-256 encryption
– All data transmissions occur over secure, encrypted channels
– We employ API keys and other secure authentication methods when interacting with third-party AI services
### 6.3 Data Processing by AI Services
When your data is processed by our AI partners:
– The data is temporarily stored in secure, isolated environments
– Processing is done in memory, with no persistent storage of raw chat data
– All temporary files are securely deleted after processing is complete
– Processing occurs in segregated, access-controlled environments
– No unauthorized access to your data is permitted during processing
### 6.4 Data Retention by AI Services
We have strict agreements in place with our AI service providers to ensure that:
– They do not retain or store your data beyond the processing required for our service
– They do not use your data to train or improve their general AI models
– They adhere to strict security and confidentiality standards, including regular security audits
– Any inadvertently retained data is securely deleted within a specified timeframe
– They provide us with detailed logs of all data processing activities
### 6.5 Human Review
In some cases, to improve the quality of our service or troubleshoot issues, a limited number of trained employees may review portions of the processed data or generated reports. These employees:
– Are bound by strict confidentiality agreements
– Undergo regular privacy and security training
– Access data only through secure, monitored channels
– Are prohibited from copying, sharing, or retaining any reviewed data
### 6.6 Continuous Improvement
We continuously work on improving our AI models. This may involve:
– Using anonymized, aggregated data to refine our algorithms
– Developing new features based on observed patterns in anonymized data
– Collaborating with academic institutions on privacy-preserving machine learning techniques
– Implementing federated learning or other privacy-enhancing technologies
– Regularly updating our AI models to improve accuracy and efficiency
### 6.7 AI Ethics and Bias Mitigation
We are committed to ethical AI practices and actively work to mitigate potential biases in our AI systems. This includes:
– Regular audits of our AI models for potential biases
– Diverse representation in our training data
– Ongoing research into fairness in machine learning
– Transparency about the limitations of our AI systems
## 7. Our Services
InsightfulChats offers both free and paid services for chat analysis. Here’s a detailed overview of what each service entails:
### 7.1 Free Basic Report
Our free service provides users with a basic analysis of their uploaded chat data. This includes:
– A 10-page report covering fundamental aspects of the conversation
– Basic communication pattern analysis
– General sentiment overview
– Top keywords and phrases used
– Chat activity timeline
By using our free service, you agree that:
– We may use anonymized data from your chat to improve our services
– The analysis provided is based on automated processing and may have limitations
– We may send you promotional materials about our paid services (you can opt out)
### 7.2 Paid Detailed Report
Our premium paid service offers a comprehensive, in-depth analysis of chat data. This includes:
– A 50-page detailed report with advanced insights
– Comprehensive communication style analysis
– Detailed emotional tone mapping
– Advanced linguistic analysis
– Relationship dynamic insights
– Personalized recommendations for improving communication
– Priority processing of your chat data
– Access to customer support for report interpretation
By purchasing our paid service, you agree that:
– Payment will be processed securely through our third-party payment processor
– The fee is non-refundable once the report generation process has begun
– While our analysis is based on advanced AI technologies, it should not be considered a substitute for professional advice (e.g., relationship counseling)
### 7.3 Service Limitations
For both free and paid services:
– We do not guarantee specific outcomes or improvements in relationships based on our reports
– The accuracy and relevance of the analysis depend on the quality and quantity of the chat data provided
– Our service is intended for personal use and should not be used for legal, medical, or professional purposes without appropriate expert consultation
### 7.4 Intellectual Property
The reports generated by our service are for your personal use. You agree not to:
– Reproduce, duplicate, copy, sell, resell or exploit any portion of the reports without explicit permission
– Use the reports for any commercial purpose without our prior written consent
– Share the full reports publicly without our authorization
We retain all intellectual property rights in our service, including our AI models, algorithms, and report formats.
## 8. Data Security
We implement and maintain appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. These measures include:
### 8.1 Infrastructure Security
– All data is stored in secure, ISO 27001 certified data centers
– We use firewalls, intrusion detection systems, and network segregation
– Regular vulnerability scans and penetration tests are conducted by certified third-party security firms
– We employ a Web Application Firewall (WAF) to protect against common web exploits
– Distributed Denial of Service (DDoS) protection is in place
– We use secure development practices and perform regular code reviews
### 8.2 Data Encryption
– All data in transit is encrypted using TLS 1.3
– Data at rest is encrypted using AES-256 encryption
– Encryption keys are securely managed using a Hardware Security Module (HSM)
– We use perfect forward secrecy for all encrypted connections
– Database-level encryption is employed for sensitive fields
### 8.3 Access Control
– We implement the principle of least privilege for data access
– Multi-factor authentication is required for all staff accessing sensitive systems
– All access to data is logged and regularly audited
– We use role-based access control (RBAC) torestrict access to sensitive data
– Privileged access management (PAM) solutions are used to control and monitor privileged accounts
– Regular access reviews are conducted to ensure appropriate permissions
### 8.4 Employee Training and Policies
– All employees undergo comprehensive security awareness training upon hiring and annually thereafter
– Background checks are conducted for employees handling sensitive data
– We have a comprehensive Information Security Policy that all staff must adhere to
– Employees sign confidentiality agreements and are bound by strict data protection clauses
– We maintain a culture of security awareness through regular communications and workshops
### 8.5 Incident Response
– We have a detailed Incident Response Plan in place, which is regularly tested and updated
– A dedicated security team is available 24/7 to respond to potential incidents
– In the event of a data breach, we will notify affected users and relevant authorities as required by law, within 72 hours of becoming aware of the breach
– Post-incident reviews are conducted to prevent similar occurrences in the future
### 8.6 Third-Party Assessments
– We undergo regular third-party security assessments and audits
– We maintain compliance with relevant industry standards and regulations, including but not limited to GDPR, CCPA, and ISO 27001
– Annual SOC 2 Type II audits are conducted to ensure ongoing compliance and security
– We participate in bug bounty programs to identify and address potential vulnerabilities
### 8.7 Physical Security
– Our data centers have 24/7 security personnel, video surveillance, and strict access protocols
– Biometric and multi-factor authentication is required for physical access to server rooms
– We maintain logs of all physical access to our facilities
### 8.8 Business Continuity and Disaster Recovery
– We have comprehensive business continuity and disaster recovery plans in place
– Regular backups are performed and stored in geographically separate locations
– Failover and redundancy measures are implemented to ensure high availability of our services
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. No method of transmission over the Internet, or method of electronic storage is 100% secure. However, we are committed to continuously improving our security measures and responding promptly to any potential vulnerabilities.
## 9. Data Retention and Deletion
### 9.1 Chat Data Retention
– We retain your chat data only for the duration necessary to provide our service
– For free basic reports, once the analysis is complete and the report is generated, we securely delete the original chat data from our servers within 30 days
– For paid detailed reports, we retain the chat data for 90 days after report generation to allow for any necessary clarifications or follow-up analyses
– After these retention periods, chat data is securely and irreversibly deleted using industry-standard data erasure methods
### 9.2 Account Information Retention
– We retain your account information for as long as your account is active
– If you haven’t used our service for 24 months, we will notify you and may deactivate your account
– Deactivated accounts are fully deleted after an additional 12-month grace period, unless reactivated by the user
### 9.3 Payment Information Retention
– We do not store full payment card details. This information is handled directly by our PCI-DSS compliant payment processor
– We retain transaction records for 7 years to comply with financial regulations and for tax purposes
### 9.4 Anonymized Data
– We may retain anonymized, aggregated data indefinitely for research and service improvement purposes
– This data cannot be linked back to individual users and does not constitute personal data under GDPR or similar regulations
### 9.5 Data Deletion Requests
You can request deletion of your account and associated data at any time by:
– Using the account deletion feature in your user settings
– Contacting our support team with a deletion request
– Submitting a formal data deletion request via email to privacy@insightfulchats.com
Upon receiving a deletion request, we will:
– Verify your identity to ensure the request is legitimate
– Delete your account information within 30 days
– Ensure all your chat data is deleted from our systems
– Remove your personal information from backups as they cycle (this may take up to 180 days)
– Provide you with a confirmation once the deletion is complete
### 9.6 Exceptions to Deletion
We may retain certain information even after a deletion request if:
– We are required to do so by law (e.g., for tax purposes or to comply with legal obligations)
– It is necessary for legitimate business purposes, such as fraud prevention or to protect our legal rights
– It is part of relevant business records that we are required to keep
– The data has been anonymized and can no longer be associated with you
In such cases, your data will be isolated and used only for the specific purpose that prevents its deletion.
### 9.7 Data Portability
– Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format
– This data will be provided within 30 days of the request
– We may charge a reasonable fee based on administrative costs for any additional copies
## 10. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and offer several ways for you to exercise them. You may have the right to:
### 10.1 Access Your Data
– You can request a copy of the personal data we hold about you
– We will provide this information in a structured, commonly used, and machine-readable format
– We will respond to your request within 30 days, or notify you if we require an extension
### 10.2 Correct Your Data
– If you believe any of the information we hold about you is inaccurate, you can request that we correct it
– We will make the correction within 15 days of your request, subject to verification
### 10.3 Delete Your Data
– Also known as the „Right to be Forgotten“, you can request that we delete all personal data we hold about you
– We will comply with this request unless there is a legal basis for retention, in which case we will inform you of the reason
### 10.4 Restrict Processing
– You can request that we limit the way we use your personal data
– This may apply in cases where you contest the accuracy of the data or when you object to our processing of the data
### 10.5 Data Portability
– You can request that we transfer your data to another service provider, where technically feasible
– This right applies to data you have provided to us and that we process based on your consent or for contract performance
### 10.6 Object to Processing
– In certain circumstances, you have the right to object to our processing of your personal data
– This includes the right to object to processing for direct marketing purposes
### 10.7 Withdraw Consent
– Where we rely on your consent to process your data, you have the right to withdraw this consent at any time
– Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal
### 10.8 Lodge a Complaint
– You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates data protection laws
– We encourage you to contact us first so we can address your concerns directly
### 10.9 Non-Discrimination
– We will not discriminate against you for exercising any of these rights
– This includes not denying goods or services, charging different prices, or providing a different level of quality
To exercise any of these rights, please contact us using the information provided in Section 19. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request to protect your privacy and security.
## 11. Children’s Privacy
Our Service is not intended for use by individuals under the age of 18 („Children“). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers within 72 hours.
### 11.1 Verifiable Parental Consent
In the event that we learn that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to:
– Delete that information from our servers as quickly as possible
– Ensure that our deletion of the information is complete and thorough
– Notify the parent or guardian of the child about the incident
– Review and enhance our processes to prevent such occurrences in the future
### 11.2 Educational Products
If in the future we develop any products or services specifically aimed at children, we will:
– Implement additional measures to protect children’s privacy, including compliance with the Children’s Online Privacy Protection Act (COPPA) in the United States and similar laws in other jurisdictions
– Obtain verifiable parental consent before collecting any personal information from children
– Provide parents with the ability to review, delete, and control the use of their children’s personal information
## 12. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
### 12.1 Cross-Border Transfers
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
### 12.2 Safeguards for International Transfers
InsightfulChats will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. These safeguards include:
– Ensuring recipient countries have been deemed to provide an adequate level of protection for personal data by the European Commission or applicable data protection authorities
– Implementing appropriate safeguards such as Standard Contractual Clauses approved by the European Commission
– Obtaining specific derogations provided for under applicable laws
### 12.3 EU-US and Swiss-US Privacy Shield
For transfers from the European Economic Area (EEA) to the United States, we comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles.
### 12.4 Asia-Pacific Economic Cooperation (APEC) Participation
For transfers to and from APEC member economies, we comply with the APEC Cross Border Privacy Rules (CBPR) System. This system provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies.
### 12.5 Standard Contractual Clauses
For transfers to countries without an adequacy decision by the European Commission, we put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your personal information. You can request a copy of these clauses by contacting us using the information in Section 19.
## 13. Third-Party Services
### 13.1 Service Providers
We may employ third party companies and individuals to facilitate our Service („Service Providers“), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our Service Providers include:
– Cloud hosting providers
– Payment processors
– Customer support software providers
– Analytics services
– Email delivery services
– Monitoring and logging services
We have data processing agreements in place with all our Service Providers that require them to comply with strict data protection standards.
### 13.2 Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service. These may include:
– Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
– Mixpanel: Mixpanel is an analytics service provided by Mixpanel Inc. You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/
We ensure that these analytics providers process your Personal Data in compliance with this Privacy Policy and applicable data protection laws.
### 13.3 Behavioral Remarketing
InsightfulChats may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service. Some of the services we may use include:
– Google AdWords: Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
– Facebook: Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
### 13.4 Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
– Stripe: Their Privacy Policy can be viewed at https://stripe.com/us/privacy
– PayPal: Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
## 14. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the „Last updated“ date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
For material changes to this Privacy Policy:
– We will notify you via email to the primary email address specified in your account
– We will place a prominent notice on our website
– We may ask for your explicit consent to the new terms, where required by law
Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
## 15. Legal Basis for Processing (EU/EEA Users)
If you are from the European Economic Area (EEA), InsightfulChats legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
InsightfulChats may process your Personal Data because:
– We need to perform a contract with you
– You have given us permission to do so
– The processing is in our legitimate interests and it’s not overridden by your rights
– For payment processing purposes
– To comply with the law
## 16. California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These rights include:
### 16.1 Right to Know
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
– The categories of personal information we collected about you
– The categories of sources for the personal information we collected about you
– Our business or commercial purpose for collecting or selling that personal information
– The categories of third parties with whom we share that personal information
– The specific pieces of personal information we collected about you
### 16.2 Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
### 16.3 Right to Opt-Out
If we sell your personal information, you have the right to opt-out of that sale at any time. However, we do not currently sell personal information.
16.4 Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services
- Charge you different prices or rates for goods or services
- Provide you a different level or quality of goods or services
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
16.5 Exercising Your Rights
To exercise the rights described above, please submit a verifiable consumer request to us by:
- Emailing us at privacy@insightfulchats.com
- Visiting www.insightfulchats.com/privacy-request
- Calling us at 1-800-INSIGHTS
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.
17. Disclaimer of Liability
17.1 Limitation of Liability
To the maximum extent permitted by applicable law, InsightfulChats, its affiliates, officers, employees, agents, partners and licensors shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Service
- Any conduct or content of any third party on the Service
- Any content obtained from the Service
- Unauthorized access, use or alteration of your transmissions or content
17.2 Accuracy of Analysis
While we strive to provide accurate and insightful analysis, you acknowledge and agree that:
- Our Service provides analysis based on AI interpretation of chat data, which may not always be 100% accurate
- The insights and recommendations provided should not be considered as professional advice (legal, medical, psychological, etc.)
- We are not responsible for any actions you take based on the reports generated by our Service
17.3 Third-Party Links
Our Service may contain links to third-party websites or services that are not owned or controlled by InsightfulChats. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that InsightfulChats shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
18. Governing Law and Jurisdiction
18.1 Governing Law
This Privacy Policy and any disputes related thereto shall be governed by and construed in accordance with the laws of [Your State/Country], exclusive of its choice of law rules.
18.2 Jurisdiction
By using the Service, you agree that any legal action or proceeding between you and InsightfulChats shall be brought exclusively in a federal or state court of competent jurisdiction sitting in [Your City/State/Country].
18.3 Dispute Resolution
Before filing a claim against InsightfulChats, you agree to try to resolve the dispute informally by contacting us. We’ll try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 15 days of submission, you or InsightfulChats may bring a formal proceeding.
18.4 Waiver of Class Action
You agree that you may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed.
19. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@insightfulchats.com
- By visiting this page on our website: www.insightfulchats.com/contact
- By phone number: 1-800-INSIGHTS
- By mail: [Your Company Address]
When contacting us, please include:
- Your full name
- Your email address associated with your InsightfulChats account
- A detailed description of your query or request
We strive to respond to all inquiries within 48 hours.
By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.